Policies & Terms

Zenvio ("Zenvio", "we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights in relation to it.

Information we collect

• Account & order data — name, email address, shipping address, and payment information when you place an order.
• Health assessment data — answers you provide during the personalization assessment (goals, lifestyle, health concerns). This is used solely to build your supplement plan.
• Usage data — pages visited, time on site, browser type, and device type, collected automatically via cookies and similar technologies.

How we use your information

• To fulfill and manage your subscription orders.
• To personalize your supplement plan.
• To send transactional emails (order confirmations, shipping updates).
• To send marketing emails — you can unsubscribe at any time.
• To improve our website and product offering.

Data sharing

We do not sell your personal data. We share data only with trusted service providers who help us operate our business (e.g. payment processors, shipping partners, email platforms), and only to the extent necessary to perform those services.

Data retention

We retain your data for as long as your account is active or as required by law. You may request deletion of your account and associated data at any time by contacting us.

Your rights

Depending on your location, you may have the right to access, correct, or delete your personal data. To exercise any of these rights, contact us at hello@zenviostack.com.

By accessing or using the Zenvio website and purchasing our products, you agree to be bound by these Terms of Service. Please read them carefully.

Eligibility

You must be at least 18 years old and a resident of the United States to purchase from Zenvio. By placing an order, you confirm you meet these requirements.

Products & subscriptions

Zenvio sells personalized supplement subscriptions delivered on a 30-day cycle. Your plan is built based on the information you provide during the health assessment. Zenvio supplements are not intended to diagnose, treat, cure, or prevent any disease. Always consult a physician before starting a new supplement routine.

Subscription billing

• Subscriptions are billed automatically every 30 days from the date of your first order.
• You may pause, modify, or cancel your subscription at any time from your account dashboard before your next billing date.
• Zenvio reserves the right to modify pricing with 30 days' notice.

Intellectual property

All content on this website — including text, images, logos, and design — is the property of Zenvio and may not be copied, reproduced, or distributed without written permission.

Limitation of liability

Zenvio's liability is limited to the amount paid for your most recent order. We are not liable for indirect, incidental, or consequential damages arising from the use of our products or website.

Governing law

These terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law provisions.

Changes to these terms

We may update these terms from time to time. Continued use of our services after changes are posted constitutes your acceptance of the updated terms.

We want you to feel great about your Zenvio order. If something isn't right, we'll make it right.

30-day satisfaction guarantee

If you're not satisfied with your first order, contact us within 30 days of delivery and we'll issue a full refund — no return required. This applies to first-time orders only.

Damaged or incorrect orders

If your order arrives damaged or contains the wrong items, contact us within 7 days with a photo and we'll send a replacement or issue a full refund at your choice.

Subscription cancellations

You may cancel your subscription at any time before your next billing date. Orders that have already been processed and shipped cannot be refunded under our standard policy, but exceptions are made at our discretion.

How to request a refund

Email us at hello@zenviostack.com with your order number and reason. We aim to process all refund requests within 3–5 business days.

This Cookie Policy explains how Zenvio uses cookies and similar technologies when you visit our website.

What are cookies?

Cookies are small text files stored on your device when you visit a website. They help us understand how you use our site and improve your experience.

Types of cookies we use

• Essential cookies — Required for the website to function (e.g. your shopping cart, login session). Cannot be disabled.
• Analytics cookies — Help us understand traffic patterns and how visitors interact with the site. Data is aggregated and anonymized.
• Marketing cookies — Used to deliver relevant ads and track the performance of ad campaigns. You may opt out at any time.

Managing cookies

You can control cookies through your browser settings. Disabling essential cookies may affect site functionality.

Third-party cookies

Some cookies are placed by third-party services we use, including Shopify, Google, and Meta. These parties have their own privacy policies governing the use of that data.